Product support

Complimentary telephone and online product support by technical supporters

All DEIF products come with complimentary telephone and online support, where our technical supporters are available to answer product-related questions and help with user-level queries. The support level covers assistance in working with and operating our products along with fault-finding support. Moreover, all technical product documentation is freely available for download from our website. The services included in the product support level are free of charge.

DEIF is committed to being available to our customers and partners 24 hours a day, seven days a week, to guarantee the highest levels of service and support.

Complimentary support can for instance be:

  • Diagnose assistance
  • Product selection assistance
  • Product configuration assistance
  • Fault-finding assistance
  • Operation/setup guidance

Other inquiries:

是否在寻找软件、文档或白皮书?

数十年来,DEIF 都始终提供免费且无限制的软件更新访问权限、技术详细的产品文档以及行业相关的白皮书。

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